Service & Support
Technical support, spare parts and consumables for Hubbard Systems equipment
Commercial foodservice equipment needs reliable support throughout its working life.
Hubbard Systems & HTG Service provide service guidance, technical assistance, spare parts support and consumables for the specialist equipment brands we supply, including Scotsman ice machines, SKOPE refrigeration, Eloma ovens, Bluewater systems and 3M™ water filtration products.
Whether you need help with a piece of equipment, replacement water filters, XSafe consumables, technical advice, warranty support or service documentation, our team can help direct you to the right place.
Get in touch
Technical Assistance, Spare Parts & Accessories
Tel: 01473 350000 (Mon-Fri / 9am to 5pm)
Email: service@htgtrading.co.uk
Spare parts and accessories
Using the right spare parts and accessories helps protect equipment performance and reliability.
Hubbard Systems & HTG Service can support customers, dealers and service partners with spare parts and accessories for Scotsman ice machines, SKOPE refrigeration systems, Eloma ovens, Bluewater and related equipment.
When contacting us, it helps to provide:
- Machine model
- Serial number
- Site postcode
- Description of the issue or part required
- Photos where useful
- Whether the enquiry is urgent
- Dealer, operator or service partner details
Providing this information helps our team identify the correct part or next step more quickly.
Downloads & Resources
If you’re looking for service manuals, installation guides, CAD files or other documentation, visit our downloads and resources page.
Contact Service Support
Use the form below to tell us what you are looking for. The more detail you can provide, the easier it will be for our team to recommend the right next step.
Support for dealers, consultants and service partners
Hubbard Systems works closely with dealers, distributors, commercial kitchen consultants and service partners across the UK.
We can support product queries, specification information, spare parts identification, warranty documentation and technical resources.
If you are working on a project, supporting a customer installation or dealing with an equipment issue, contact the Hubbard Systems team and we will help point you towards the correct information.
Service Partners
If you’re an Authorised Hubbard Systems & Scotsman Ice Service provider, follow this link to access the Scotsman Parts Portal register your details to access Scotsman Ice Systems technical information, exploded diagrams and parts lists.
Hubbard Systems Dealer Compensation Scheme
Hubbard Systems and Scotsman Ice Systems operate a Dealer Compensation Scheme to cover costs associated with machine breakdowns or faults found on initial installation of new Scotsman equipment.
Do you need a consumable or installation accessory for your Scotsman Ice Machine?
Submit a claim…
Contact Hubbard Systems Technical Assistance:
Tel: 01473 350045 (Mon-Fri / 9am to 5pm)
Email: warranty@htgtrading.co.uk
Document Downloads:
Service Partners
If you’re an Authorised Hubbard Systems & SKOPE refrigeration Service provider, follow this link to access the SKOPE Technical Portal register your details to access SKOPE’s technical information, exploded diagrams and parts lists.
Hubbard Systems Dealer Compensation Scheme
Hubbard Systems and SKOPE Refrigeration operate a Dealer Compensation Scheme to cover costs associated with machine breakdowns or faults found on initial installation of new SKOPE equipment.
Submit a claim…
Contact Hubbard Systems Technical Assistance:
Tel: 01473 350045 (Mon-Fri / 9am to 5pm)
Email: warranty@htgtrading.co.uk
Document Downloads:
Information coming soon……
Ice machine consumables
Regular cleaning and correct consumables help keep ice machines working properly.
Replacement 3M water filter cartridges, ice machine cleaners and XSafe replacement bulbs are available to order online from HTG Extras.
These products help customers maintain equipment between service visits and support good ice quality, hygiene and machine performance.
Superior Osmosis Water Purification & Remineralisation
Premium Commercial Refrigeration
The World’s Favourite Ice Making Equipment
Commercial Combination & Bake Off Ovens from Germany
Easy to Use Cartridge Based Water Filtration Systems
Frequently asked questions
Who do I contact for Hubbard Systems service support?
For technical assistance, spare parts and accessories, contact HTG Service on 01473 350000 or email service@htgservice.co.uk
For warranty claims and dealer compensation advice, contact Hubbard Systems on 01473 350045 or email warranty@htgservice.co.uk
What are the service support opening hours?
The Hubbard Systems service team is available Monday to Friday, 9am to 5pm.
Can Hubbard Systems help with spare parts?
Yes. Hubbard Systems & HTG Service can help with spare parts, accessories and technical advice for Scotsman, SKOPE, Eloma, and Bluewater equipment.
Do I need a water filter for my Scotsman ice machine?
A suitable water filter is strongly recommended for Scotsman ice machines. Water filtration can help reduce particulates, chlorine taste and odour, and scale-related issues, supporting clearer, better-tasting ice and helping protect the machine.
Where can I buy replacement 3M water filters?
Replacement 3M water filter cartridges can be ordered through Hubbard Systems Service Support or purchased online from HTG Extras where available.
Where can I buy XSafe replacement bulbs and ice machine cleaners?
Ice machine consumables, including replacement XSafe bulbs and ice machine cleaning products can be ordered through Hubbard Systems, select products, including XSafe bulbs are available online from HTG Extras.
What information should I provide when requesting technical support?
Please provide the machine model, serial number, site postcode, contact details, a description of the issue and any relevant photos. This helps the service team identify the correct next step more quickly.
What is the Scotsman Parts Portal?
The Scotsman Parts Portal gives authorised Hubbard Systems and Scotsman Ice service providers access to technical information, exploded diagrams and parts lists.
What is the Hubbard Systems Dealer Compensation Scheme?
The Dealer Compensation Scheme is designed to cover eligible costs associated with machine breakdowns or faults found on the initial installation of new Scotsman and SKOPE equipment.
Who should I contact for new equipment enquiries?
For new product enquiries, contact Hubbard Systems on 01473 350046 or use the contact form on the website.